Paragon understands that our customers require superior quality products and service. To that end, we undertook the rigorous process to earn ISO 9001:2008 certification, a global standard for quality management. To maintain this certification, Paragon undergoes annual audits by an independent, outside organization to evaluate our quality management system. These external audits, in addition to our recurring internal audits, ensure that Paragon exceeds the standards of the airflow and pressure measurement industry as well as our customer’s expectations.
Due to our demonstrated commitment to quality, we provide our customers with the confidence that they are partnering with a company dedicated to their best interest. Our quality policy is founded on principles of excellence, superior customer service and quality products, with a focus on thoroughly understanding and always meeting our customer’s requirements. We use a formally documented Quality Management System that drives our processes, ensures compliance, and embodies our core business principles, using data to drive continual quality improvement which will be reflected in every product we deliver. We routinely measure customer satisfaction, compare it to key business metrics and apply this knowledge to improve what we do and how we do it.